退货和取消订单

With our free returns service your return is protected and recorded during delivery. We cannot accept liability for goods returned using any method other than our return service. To arrange a collection for your Burberry.com, Burberry app, Collect-in-Store or gift order, simply:

1. Contact us to schedule a free returns service.
2. We will email you a returns label and commercial invoice.
3. Complete the returns form.
4. Place it in the original shipping box with your items.
5. Attach the returns label and commercial invoice to the outside of the box, removing all other labels, then seal the parcel securely. If you are unable to print the returns label, please Contact Us and we will arrange for the courier to bring all the relevant documentation.
6. To track your return, view the tracking number printed on the returns label and enter it in the tracking number field on the relevant carriers website or contact Customer Service for assistance.

重要提示：Burberry 对本公司所批准退货服务以外方式退回的商品不承担任何责任。

Alternatively, orders can be returned for an exchange in Burberry mainline stores within the country/territory to which the order was shipped originally.

您也可以通过任何安全退货方式将订购商品退回到：

BBR-UK

Blyth Riverside Business Park

Coniston Road

Blyth

Northumberland

NE24 4RF

United Kingdom

退货与订单取消政策并不影响您的法定权利。

欲了解更多有关您法定权利的详细信息，请联系当地的贸易标准局（Trading Standards Office）、消费者保护局（Consumer Protection Bureau）、公民咨询局（Citizens Advice Bureau）或您所在地的同等机构。

如有任何疑问，敬请联系我们。

Burberry 为满足下方指定退货条件的商品提供免费退货服务。您可于订单配送或店内取货后 14 天内，使用以下方式之一发起退货：退货门户（若您的所在国家/地区适用），或联系 Burberry 顾客服务团队。此后您需要在 14 天的时间内将订单退回给我们。您亦可以在订单配送国家/地区的 Burberry 主线精品店内进行换货。

香氛和指甲油无法通过免费退货服务退回。若您希望使用任何其他取货或邮寄服务对香氛或指甲油进行退货，将需要支付退回商品的费用。

穿孔的珠宝配饰、Burberry 个性化定制商品和口罩无法退货，但这并不影响您的法定权利。

退款将以原始付款方式退回给原始付款人。

收到退货后，我们将尽快处理退款。我们预计您的付款方式提供商将在7-10个工作日内完成退款。

请保留配送收据，直至收到您的退款为止。

如果您要退还的商品并非以您当地的货币购买，则所有退款将以购买时的货币退回。由于货币汇率的变动，退款金额可能与原始的价格略有出入。

工作日是指星期一到星期五，英国公共节假日除外。

请参阅上方“退还订购商品”部分，了解有关如何退还商品的更多信息。退款将以原始付款方式退回给付款人。个性化定制或穿孔珠宝配饰商品不可退货。这并不影响您的法定权利。

您可通过免费退货服务退还商品，并请确保退回商品符合退货条款。

温馨提示：香氛和指甲油商品无法通过免费退货服务退回。若您希望使用任何其他取货或邮寄服务对香氛或指甲油进行退货，将需要支付退回商品的费用。

购买的商品须与退货表（如有）一同从原始配送所在国家/地区退回。

退回的商品必须保持未使用的原始状态，包括所有 Burberry 商品标签和相关配件或所包含的说明书，以及订单附含的所有免费礼品（如有）。

不完整、受损、穿坏、弄污或修改的商品退货，或我们有理由认为已使用过的任何商品，将不接受退货，并将寄回给您。如果商品带有卫生条，则只有在卫生条未被移除并且保持完整的情况下，商品的退货才能被接受。

由于 Burberry 个性化定制商品的性质特点，订单提交后，将不会接受退货、更改或取消。

Your order will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.

In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled please Contact Us as soon as possible after placing your order.

We are unable to combine orders, change sizes, edit your billing or shipping details or add items to an order once it has been placed.

Distance selling legislation

Under applicable distance selling legislation or under the statutory consumer protection laws of your country or territory of residence to the extent applicable, you may have a right to cancel orders for certain items within a statutory cooling-off period. For Burberry.com orders, there is a cooling-off period of 14 days from the day after the date on which the item in question was received.

This cancellation right does not apply to certain items including (without limitation):

• Goods made to your specification or which have been clearly personalised.
• Services if we started to provide the services before the end of the 14-day cancellation period.

To cancel your order

Please provide Burberry with written notice by registered post Burberry, Horseferry House, Horseferry Road, London SW1P 2AW or by email customerservice@burberry.com.

In each case, cancellations must be within the statutory cooling-off period and include details of the items ordered, the delivery date (if applicable) and the date of receipt.

If your order has been shipped

• If you exercise your right of cancellation after the item has been shipped, please place the item securely in its original packaging and return it to us with your shipping note.

• Please note, the free returns service is not available for the cancellation of fragrance and nail polish orders. If you cancel your order and return the item(s) using any other collection or postal service, you will be required to pay the costs of returning the item(s).

• 这不是对您在适用的远程销售法律，或您居住国/所在地适用的任何消费者保护法定义下的法定权利的全面陈述。

如果您有任何疑问，欢迎随时与我们联系。Burberry 向全球顾客提供一周 7 天的贴心服务，随时恭阁下问询。我们也可以帮您查询离您最近的 Burberry 店铺。

电话客服

温馨提示：部分移动电话运营商无法访问或覆盖所有号码。我们还可能会监控或记录您的通话，用于员工培训或质量保证目的。